Submitted by Giulio Cesare on 3 August, 2007 - 17:55.
We are perfectly aware of this communication issue; this is why we have set up a forum even before starting advertising the service.
We encourage all our users to subscribe to the forum, as it is a nice way to keep up to date with the evolution (and sometimes also shortcomings) of our service.
It is highly patrolled (even if we are only a two guys shop, we really care about our users), and you can see by yourself the rate and responsiveness of our replies.
But we have also other options to keep our users updated.
We are now investigating how to notify our users of relevant updates through the application itself, but we are very careful about it as we really don’t want to weaken the security of the application doing it.
We are perfectly aware of
We are perfectly aware of this communication issue; this is why we have set up a forum even before starting advertising the service.
We encourage all our users to subscribe to the forum, as it is a nice way to keep up to date with the evolution (and sometimes also shortcomings) of our service.
It is highly patrolled (even if we are only a two guys shop, we really care about our users), and you can see by yourself the rate and responsiveness of our replies.
But we have also other options to keep our users updated.
We are now investigating how to notify our users of relevant updates through the application itself, but we are very careful about it as we really don’t want to weaken the security of the application doing it.
Hope this addresses some of your concerns.